Job

Customer Support Executive - Universal(testing)

Date Posted: Apr 25, 2025
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Job Detail

  • Location:
    Room 504, Pearl Condo Tower B, Insein Road, Hlaing Township, Yangon, Myanmar , Yangon, Myanmar
  • Company:
  • Branch Name:
    Universal(testing)
  • Address:
    Room 504, Pearl Condo Tower B, Insein Road, Hlaing Township, Yangon, Myanmar
  • Company Email:
    htetmn56@gmail.com
  • Company Phone:
    09445409817
  • Type:
    Full Time/Permanent
  • Shift:
  • Positions:
    2
  • Experience:
    Mid Level
  • Gender:
    Female
  • Age Range:
    26 - 35
  • Apply Before:
    May 23, 2025

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Job Description

We are hiring a Customer Support Executive who will serve as the frontline of communication with our platform users. The ideal candidate is empathetic, solutions-driven, and thrives in a dynamic service environment.

Key responsibilities include:

  • Responding to customer inquiries via phone, email, and live chat

  • Resolving complaints, issues, and technical questions

  • Recording customer feedback and escalating issues to technical teams

  • Following up on pending issues to ensure customer satisfaction

  • Maintaining detailed records of customer interactions in CRM

This is a people-centric role that requires patience, emotional intelligence, and a strong service mindset.

Requirements

  • 2+ years of experience in customer service or support roles

  • Strong communication skills in both English and Burmese

  • Familiarity with help desk tools (e.g., Zendesk, Freshdesk)

  • Ability to handle high-volume inquiries professionally

  • Problem-solving attitude with attention to detail

  • Diploma or Bachelor’s Degree in any field

Benefits

  • Attractive base salary with quarterly bonuses

  • Transportation allowance

  • Internal training and certification programs

  • Friendly and supportive team culture

  • Weekly team lunch and employee engagement activities

  • Career development with clear promotion path

Company Overview

Bahan, Yangon, Myanmar

helloaGlobalTech Solutions is a cutting-edge IT firm delivering software development, cloud services, and digital transformation solutions to clients worldwide. Read More

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Contact Us
Dhama Yarzar Road, Building No (957), 5th Floor, Room (A), South Okkalapa Township, Yangon, Myanmar.