Operations Manager (Fleet Operations, Driver Acquisition & Onboarding, Delivery & Taxi Operations)

Operations Manager (Fleet Operations, Driver Acquisition & Onboarding, Delivery & Taxi Operations) - ML INNOVATION CO., LTD.

Date Posted: Feb 20, 2026

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Job Detail

Job Location:

608, Space Condo, Yanshin Road, Yankin Township, Yangon, Myanmar , Yangon, Myanmar
Company:

ML INNOVATION CO., LTD.
Branch Name:

ML Innovation Co., Ltd
Type:

Full Time/Permanent
Shift:

Standard Business Hours
Positions:

1
Experience:

Managerial
Gender:

No Preference
Age Range:

-
Apply Before:

Mar 15, 2026

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Job Description

Key Responsibilities

1.Fleet Acquisition & Onboarding

Develop and execute strategies to recruit and onboard delivery and taxi drivers (full-time and freelance).
Ensure all new drivers meet company standards, documentation, and compliance requirements.
Coordinate onboarding workflows including training, app activation, and vehicle inspections.

2.Fleet Operations & Performance Management

Manage daily fleet supply to meet delivery and passenger demand efficiently.
Monitor driver performance, service quality, punctuality, and customer satisfaction metrics.
Implement operational KPIs and reporting systems for continuous improvement.

3.Driver Relationship & Retention

Build strong relationships with drivers and taxi partners to ensure engagement and long- term retention.
Resolve driver concerns, disputes, and operational escalations effectively.
Design incentive and loyalty programs to motivate high-quality service delivery.

4.Process Improvement & Compliance

Identify inefficiencies in operational processes and implement scalable improvements.
Maintain accurate driver and fleet records in internal systems.
Establish controls to prevent fraud, misuse, or operational risks.

5.Team Leadership & Cross-Functional Coordination

Lead and manage the operations/acquisition team with clear targets and accountability.
Work closely with Customer Service, Tech, Marketing, Finance, and Management teams.
Conduct regular coaching, performance reviews, and team development initiatives.

6.Budgeting & Operational Planning

Track operational costs, fleet-related expenditures, and incentive budgets.
Forecast resource requirements based on growth and demand trends.
Ensure cost-effective fleet scaling while maintaining service quality.

Requirements

Minimum 7 years of experience in operations, fleet, logistics, transportation, or mobility management.
Strong leadership experience managing frontline or field teams.
Excellent communication skills in English and Burmese.
Proficiency in Google Suite / MS Office, especially spreadsheets.
Strong ability to manage operational data, reporting, and performance dashboards.
Experience working with freelance driver networks or partner fleets is a strong advantage.

Preferred Qualifications

Experience in ride-hailing, delivery, courier, or taxi fleet businesses.
Knowledge of driver compliance, licensing, and safety standards.
Ability to work in fast-paced, high-growth environments.
Strong problem-solving and stakeholder management skills.

Company Overview

ML INNOVATION CO., LTD.

Yankin, Yangon, Myanmar

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